Privacy

Privacy Policy

Your privacy is a trust we take seriously. This page explains what data we collect, why we collect it, who we share it with, and how you can control it.

Last updated: June 2026

ForHer is a women-only marketplace platform in the Kingdom of Saudi Arabia, connecting customers with shops and independent service providers. By using the app, you agree to the practices described in this policy.

1) Information we collect

  • Account data: Name, phone number or email, city, and optional profile bio and photo.
  • Content you add: Product and service photos, listings, reviews, and reels.
  • Bookings and transactions: Service or product, appointment time, amount, and deposit transfer receipt when required. For sellers: bank account details (IBAN) to receive payments.
  • Messages: Text and images exchanged with the other party inside the app.
  • Technical data: Device type and operating system, and notification token (FCM) for push alerts.

2) How we use your data

  • Operating the marketplace: displaying listings, bookings, messages, and reviews.
  • Connecting you with the other party in a transaction (customer or seller) to complete an order or appointment.
  • Sending notifications about your bookings and messages (you can control these in Settings).
  • Security, fraud prevention, and customer support when needed.

3) Who we share your data with

We share only the minimum necessary:

  • The other party in a transaction: When you book or order, the seller sees your name and contact details — and vice versa — to complete the service.
  • Infrastructure providers: We host data and the database on Supabase, and send notifications via Firebase Cloud Messaging (Google).
  • Regulatory authorities: When required by a lawful request.
We do not sell your personal data to third parties, and we do not read your private messages except for technical necessity or a legal requirement.

4) Visibility and privacy controls

  • You control whether your phone number and email are shown publicly from your profile settings.
  • Bank account details are shown only to the customer during the deposit payment step and are not visible in public browsing.
  • You can change notification preferences (bookings, messages, marketing) at any time.

5) Your rights

  • Access and correction: View and edit your account data inside the app.
  • Account deletion: From Account → Delete Account, your account and associated data are permanently removed (profile, listings, bookings, and messages).
  • Data export: Contact us and we will coordinate with you.

6) Data security

We use encrypted connections and strict database access controls so only authorized parties can access your data. However, no method of transmission or storage is 100% secure, and we continuously work to improve protection.

7) Data retention

We retain your data while your account is active or as needed to provide the service and comply with regulations. When you delete your account, associated data is removed; we may retain a minimal set of records for legal and fraud-prevention purposes.

8) Children's privacy

ForHer is intended for adults. We do not knowingly collect data from minors, and if we become aware of such data we will delete it.

9) Changes to this policy

We may update this policy from time to time and will publish the updated date at the top of this page. Continued use of the app after an update means you accept the revised policy.

10) Contact us

For privacy questions or data requests, email us at fathiyyahhemdan@gmail.com or visit our Support page.

Terms of Use

These are the same Terms of Use shown in the app before you create an account. They are reproduced here in full.

1. Accepting these terms

By creating an account or using ForHer, you agree to these Terms of Use and to our Privacy Policy. If you do not agree, please do not use the app.

2. Zero tolerance for objectionable content and abusive users

There is no tolerance for objectionable content or abusive behaviour on ForHer. Content that breaks this rule is removed and the account that posted it is suspended or permanently terminated — without notice and without refund.

3. What is not allowed

  • Nudity, sexual or pornographic material
  • Harassment, bullying, threats, stalking or intimidation of any user
  • Hate speech or attacks based on religion, nationality, ethnicity, gender or disability
  • Violence, gore or content promoting self-harm
  • Scams, fraud, counterfeit goods and misleading listings
  • Spam and unsolicited advertising
  • Impersonating another person or business
  • Sharing anyone’s private information without their consent
  • Anything illegal under the laws of Saudi Arabia

4. Reporting and blocking

Every profile, listing, photo, reel, review and comment can be reported from the app using the report control on that item. You can block any user from their profile or from your chat with them: blocking stops all messages between you and removes everything they have posted from your feed immediately.

5. How we act on reports

We review every report within 24 hours. Content found to break these terms is removed, and the user who posted it is ejected from the platform. Content that draws multiple reports is hidden automatically while it waits for review. We also filter submitted text for objectionable language before it is published.

6. Your content, your responsibility

You are responsible for everything you post and for every interaction you have with other users. You confirm you own or have the right to share what you post. We may remove any content and suspend any account at our discretion to keep the community safe.

7. Contact

Questions about these terms, or about a moderation decision? Email us and we will respond. fathiyyahhemdan@gmail.com